Frequently Asked Questions

Who would benefit from drinking Level Lemonade?​

We think the ‘healthful carbonated’ drinks on the market today are simply not as appealing in taste as regular carbonated drinks. Level Lemonade has been carefully engineered for consumers after a ‘cravable’ lemonade that is actually good for you!

Our drink provides half of the Recommended Dietary Intake (RDI) of magnesium* a total of 160mg of magnesium in one bottle. This is important because about half of all Australians don't get enough magnesium in their diet. If you find you are tired throughout the day, or anxious, have sore muscles, suffer from mental fog or maybe headaches and migraines the daily dose of Level Lemonade may help as these are all signs of having an inadequate amount of magnesium.

Our lemonade also provides the full RDI of vitamin c. More than 25% of Australian females and males are deficient in Vitamin C***. Stop and think, are you not feeling 100%? Are you stressed? Do you regularly exercise and need help recovering? Are you prone to injury? All of these symptoms are signs of low Vitamin C levels and if your answer is yes to any of these questions, then Level Lemonade can give you the daily boost you need.



Where is Level Lemonade made?

Level Lemonade is proudly Australian made and owned.



How many servings can you have per day?

Level Lemonade is a Formulated Supplementary Sports Food supplying half of the RDI of magnesium and Vitamin C, and should be consumed once daily and not in conjunction with other magnesium and Vitamin C supplements.

This beverage is not a sole source of nutrition and should be consumed in conjunction with a nutritious diet and an appropriate physical training or exercise program. Not suitable for children under 15 years of age or pregnant women: should only be used under medical or dietetic supervision. Not recommended for people with sensitivity to magnesium or while fasting.



How should you drink Level Lemonade?

Our drink should be served chilled. It should be consumed daily to supplement a nutritious diet and an appropriate physical training or exercise program.



What are the key benefits of drinking one bottle of Level Lemonade?

  • 160 mg of magnesium
  • 40 mg of vitamin c
  • 97.5% sugar-free
  • Only 30 calories per bottle
  • Above all, a great refreshing taste



What is the full ingredients list?

Carbonated Water (Water, Carbon Dioxide), Lemon Juice From Concentrate (5%), Fructose, Magnesium (sourced from natural Magnesium Sulphate), Food Acids (330, 331), Natural Flavour, Vitamin C, Thickener (Acacia Gum) Sweetners (955, 950), Natural Colour (161b).



Why is magnesium so important?

About half of all Australians need more magnesium in their diet.

Your body needs magnesium for close to 300 extremely important biochemical reactions. These include*:

  • Contributes to normal energy metabolism
  • Necessary for normal electrolyte balance
  • Necessary for normal nerve and muscle function
  • Necessary for teeth and bone structure
  • Contributes to a reduction of tiredness and fatigue
  • Necessary for normal protein synthesis
  • Contributes to normal psychological function
  • Necessary for normal cell division
  • Contributes to normal growth and development (Children only)
* Australia New Zealand Food Standards Code - Schedule 4



Can you overdose on magnesium?

A magnesium overdose is called hyper-magnesia. Hyper-magnesia can occur from taking too much magnesium supplement, however this is extremely rare because the kidneys work to get rid of excess magnesium.**

Doses less than 410 mg of magnesium are considered safe for most adults.** Level Lemonade contains 160 mg.



Why is Vitamin C so important?

More than 25% of Australian males and 15% of Australian females need more vitamin C in their diet. Vitamin C has many benefits*:

  • Contributes to iron absorption from food
  • Necessary for normal connective tissue structure and function
  • Necessary for normal blood vessel structure and function
  • Contributes to cell protection from free radical damage
  • Necessary for normal neurological function
  • Contributes to normal collagen formation for the normal structure of cartilage and bones
  • Contributes to normal collagen formation for the normal function of teeth and gums
  • Contributes to normal collagen formation for the normal function of skin
  • Contributes to normal energy metabolism
  • Contributes to normal psychological function
  • Contributes to the normal immune system function
  • Contributes to the reduction of tiredness and fatigue
  • Contributes to normal growth and development (Children only)
** Australia New Zealand Food Standards Code - Schedule 4



Can you overdose on Vitamin C?

Side effects from consuming too much Vitamin C are extremely rare and unlikely to cause harm because the body cannot store the vitamin.*** Vitamin C amounts less than 2000 are considered safe.*** Level Lemonade contains 40mg of Vitamin C.



Why low sugar and not sugar free?

We believe the no sugar variants available today have an inferior taste to regular carbonated drinks. With 75% less sugar than regular carbonated drinks, Level Lemonade is designed for consumers after a ‘cravable’ lemonade that is actually good for you – so they can have the best of both world’s!

Our lemonade contains artificial sweeteners 955 and 950.



Is Level Lemonade vegan friendly?

Level Lemonade is vegan, as well as gluten and lactose free.



Can Magnesium have a laxative effect?

High dosage magnesium may have a laxative effect with certain people. However, the content of magnesium in a single bottle of LeVeL lemonade is about one fourth of the considered maximum amount allowed in the formulated supplement sports food regulation. Daily consumption is recommended not to exceed 1 bottle a day. Some people may be sensitive to magnesium. It is also not recommended to have a magnesium supplement in addition to a bottle of LeVeL lemonade. The laxative effect of magnesium appears to come through two different mechanisms: Muscle Relaxation: Magnesium relaxes the muscles in the intestines, which can help to establish a smoother flow as the stool passes through the bowels. Stool Softener: Magnesium draws water into the intestines, working as an osmotic laxative. This increase in water stimulates bowel motility. It also softens and increases the size of the stool, triggering a bowel movement and helping to make stools easier to pass.



Terms and Conditions

What is your shipping & returns policy?

Shipping & Return Policy Currently we are only shipping to Australian addresses and cannot send to PO boxes. If you are not 100% happy with our product, we will refund any unopened items within 14 days of your online store purchase if the packaging is still in its original condition. After this time has lapsed, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase of our online store. There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you still have not received your refund yet, please contact us at info@levelbeverages.com Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@levelbeverages.com and send your item to: Level Beverages Pty Ltd, 83-85 Queens Street, Woollahara, NSW 2025. Shipping To return your product, mail your product to: Level Beverages Pty Ltd, 83-85 Queens Street, Woollahara, NSW 2025. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



How long will my order take to arrive?

Delivery can take 3-7 business days.



How much does shipping cost?

Shipping is free to most metro areas, charges may apply for other areas.



What is your privacy policy?

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

DISCLAIMER

Exclusions and Limitations The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the goods featured on this website are only available within Australia, or in relation to postings from the Australia. All advertising is intended solely for the Australian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the Australia and other countries. The brand names and specific services of this Company featured on this web site are trade marked.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

GENERAL

The laws of Australia govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.